Eb99 FAQ — Frequently Asked Questions

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The eb99 FAQ section covers all kinds of questions. Browse the categories below and find what you're looking for.

Registration & Account

Everything you need to know about opening a new account, identity verification (KYC), and updating your profile. Complete registration in just 2 minutes.

Deposits & Withdrawals

Learn how to easily deposit and withdraw via Mobile Pay, Nagad, Rocket, and bank transfer. All limits, processing times, and fees explained here.

Bonuses & Offers

Everything you need to know about Welcome Bonuses, Daily Cashback, Reload Offers, and Free Bets — how to claim them and how to use them.

Betting & Games

Learn the rules, bet types, and how odds work across Sports Betting, Live Casino, and slots games.

Mobile App

Common questions about downloading, installing, and using the Android and iOS apps — with quick fixes for app issues.

Security & Privacy

Clear up all your concerns about account security, password management, and the safety of your personal information.

Account & Registration

To open an account at eb99, you need an active mobile number or email address and a strong password. Registration is completely free and takes just 2 minutes. When you make your first withdrawal, you'll need to complete KYC verification using your National ID or passport. Register Now and claim your Welcome Bonus.

No, each person may only register one account. Attempting to open multiple accounts may result in all accounts being suspended and any deposited funds being forfeited. To view the full click here।

KYC (Know Your Customer) verification is required to protect your account and secure your financial transactions. Log in to your account, go to the Profile section, and upload photos of both sides of your National ID or passport. Verification is usually completed within 24 to 48 hours.

Yes, you can update your name, email, and mobile number from Profile Settings after logging in. However, some details may require support team assistance to change after KYC verification. Contact our support team for any updates.
Login & Password

First, make sure you're entering the correct mobile number or email and password. Check that Caps Lock is off. If it still doesn't work, use the "Forgot Password?" option. If the problem persists On the login page and speak with support via Live Chat.

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email — you'll receive an OTP. Use that OTP to set a new password. The whole process takes under 90 seconds. If you don't receive the OTP, check your spam folder.

Entering the wrong password more than 5 times in a row may temporarily lock your account for security reasons. Wait 30 minutes and try again, or email support@eb99.bet. Your account will be unlocked after identity verification.

Yes, the same account can be used across mobile, tablet, and computer at the same time. For security, a first-time login from a new device may require OTP verification. Remember to log out when using a public device.
Betting & Games

eb99 offers betting on 30+ sports including cricket, football, tennis, badminton, kabaddi, and volleyball. From IPL, BPL, and World Cup cricket to European football leagues — live and pre-match betting is available for every event. For more details Sports Events page.

Live betting lets you place bets in real time as the match unfolds, with odds updating every second based on the action. Log in and Bet section, select an ongoing match, and place your bet on your preferred outcome. Use in-play stats to make smarter decisions.

The minimum bet amount is ৳10 BDT, and the maximum limit varies by market and event. Typically, a single bet can go up to ৳50,000 BDT. Limits may be increased for special events. To check limits for a specific market Match Odds View page.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, your stake will be automatically refunded. If the "Cash Out" feature is available, you can withdraw partial or full winnings before the match ends.
Deposits & Withdrawals

At eb99, you can deposit via Mobile Pay, Nagad, Rocket, Upay, and direct bank transfer. The minimum deposit is ৳200 BDT. Deposit requests are usually processed within 5 to 15 minutes, with no extra charges.

Withdrawal requests are typically processed within 1 to 4 hours. Mobile Pay and Nagad are the fastest options. Bank transfers may take 1 to 2 business days. Your KYC verification must be completed before your first withdrawal.

The minimum withdrawal amount is ৳500 BDT. Maximum limits vary by payment method — up to ৳50,000 BDT per day via Mobile Pay and Nagad, and up to ৳2,00,000 BDT via bank transfer. VIP members enjoy higher limits.

If your withdrawal has been pending for more than 4 hours, contact support via Live Chat or email support@eb99.bet. Provide your request reference number and the withdrawal amount. Note that incomplete KYC can hold up withdrawals, so make sure verification is done in advance.
Bonuses & Promotions

New eb99 users receive a welcome bonus on their first deposit. Free bets and free spins may also be available. Full bonus terms, turnover requirements, and expiry details can be found on the Promo page. Register and claim your bonus today.

Bonus funds cannot be withdrawn directly. Winnings earned from a bonus only become withdrawable once the required turnover conditions are met. Each bonus has its own terms, so it's worth reading them carefully before claiming. For more details, Terms & Conditions view.

Yes, eb99 has new offers every day. Daily login bonuses, weekly cashback, match-specific boosted odds, and seasonal promotions are regularly available. Log in and check the Promo section, or keep push notifications turned on.
Mobile App

The eb99 app is available on our official Download page to download. Both Android and iOS versions are available. Do not download from third-party sites or app stores — this poses a security risk. Once installed, log in with your existing account.

After logging into the app, go to Settings > Security > Biometric Login. Enable fingerprint or Face ID. From then on, you can log in instantly without entering your password. This feature works on Android 6.0+ and iOS 12+ devices.

First, fully close the app and reopen it. If that doesn't help, restart your phone. If you're on an older version of the app, Download page to install the latest version. If the problem persists, clear the cache and send a screenshot to our support team.
Security & Privacy

Yes, eb99 uses 256-bit SSL encryption to keep all data secure. Your personal and financial information is never sold or shared with third parties. For more details, please read our Privacy Policy read.

If your account is accessed from a new or unrecognized device, you'll receive an SMS or email alert on your registered contact. You can view your login history in Account Settings. If you spot any unfamiliar login, change your password immediately and notify support.

A strong password should be at least 8 characters long, combining uppercase letters, lowercase letters, numbers, and special characters (!@#$%). Avoid using your date of birth or name. Change your password every 3 months.

eb99 takes responsible gaming seriously. You can set daily, weekly, or monthly deposit limits from your Account Settings. You also have the option to temporarily or permanently self-exclude if needed. For more information Responsible Gaming View page.

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If you can't find your answer, our 24/7 support team is always ready to help.

support@eb99.bet

8:00 AM – 12:00 AM

Important Information

  • For users aged 18 and above only
  • All transactions secured with SSL
  • 24/7 Support Available
  • Fast deposits and withdrawals guaranteed
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Learn more about eb99 FAQ

Eb99 is one of Bangladesh's most popular online betting and gaming platforms. Thousands of Bangladeshi users bet on cricket, football, and other sports on eb99 every day, and enjoy Live Casino games. We know new users often have plenty of questions — that's exactly why this FAQ page exists, so you can find answers on your own, any time.

Please note: Our support team is always ready to help with any issue on eb99. If you can't find the answer in the FAQ, reach out via Live Chat for instant assistance in Bangla.

From registration to placing your first bet, eb99 is with you every step of the way. Our FAQ section covers account setup, password reset, deposits and withdrawals, bonus terms, and the mobile app — all explained in plain, straightforward language with Bangladeshi users in mind.

Many users feel uncertain about using Mobile Pay or Nagad when making their first deposit. At eb99, these payment methods are completely secure and deposits are typically completed in just a few minutes. Withdrawals are just as straightforward — with KYC verified, your funds arrive as quickly as possible.

Bonuses can be a source of confusion for many users. At eb99, the terms of every bonus offer are stated clearly and transparently. Turnover requirements mean you need to place bets totaling a set amount with the bonus funds before they become withdrawable. Follow these conditions and you can genuinely benefit from every bonus.

Eb99 always encourages responsible gaming. Betting is entertainment — play within a set budget rather than treating it as a source of income. Set your own limits, and if you feel things are getting out of hand, Responsible Gaming page for help. We want you to enjoy every moment of your gaming experience.

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